The question becomes “what is our company policy about animals in the workplace?” For some companies, service animals only are the rule. For others, service animals and emotional-support animals are approved policy. For other workplaces, no animals are allowed at all – for a variety of health-compliance reasons and for preference of the management team.
And, what about customers who bring animals to the store or office, warehouse or restaurant? Are your company policies clear and posted so that there is no pressure on front-line customer service providers to have to explain the rules?