Workplace: Do You Hear What I Hear?

When what I say is not what you hear, I have a responsibility to help you hear my message. As a listener, you have the responsibility to communicate what you’ve heard so that we know whether we are understanding each other. One of my favorite things to say when I know I’m not understanding someone is “Will you tell me that again using different words please?” This way I have a better sense of what I’m being asked, being told or being asked to do. On occasion, I find myself asking for a third version of what is being said to make sure that I really am following what is being said. Communication is always a two-way street full of speakers and listeners.